By ordering from the website you agree to the listed terms and conditions. This does not affect you statutory rights. Disclaimer Supra-Fly have the right to change prices and specifications without prior notice. Colours are as accurate as the website allows. How to Order All orders must be placed through the website. Please do not e-mail your card details to: supra-fly.com. No responsibility can be taken for the security of your details if given this way. Card Security The utmost care and consideration is taken to ensure that your card details are secure. This is achieved by encrypting your card number at the time when you place your order. It is imperative that you type in the cardholder's name as it is shown on the card, and address exactly as it appears on the statement. Card fraud is illegal and will lead to prosecution in all cases. Method of Payment You can pay either by VISA, AMEX, Master Card, Switch or Delta. When will you be Charged? Your card will only be debited when we dispatch your goods. Out of Stocks If the item you have chosen is unavailable you shall be contacted via your e-mail address. Pricing Policy All products on Supra-Fly.com are priced in pounds sterling and include UK VAT at the prevailing rate. Delivery Address Delivery address must be the same as on the card statement. Delivery Charges All orders will automatically be delivered by Royal Mail Special Delivery(orders over £100 will be sent free of charge U.K. only) in the U.K. and be dispatched within 48 hours of receiving your order. To destinations outside of the U.K. orders will be sent by Royal Mail International(Signed For). Customers will be notified by e-mail if it is anticipated that delivery will take longer than the stated time. If goods are not available for immediate dispatch you will be asked via email if you wish to proceed. Cancellation Rights You have the right too cancel your order within 7 working days without giving reason. The 7 days start from when you receive the goods. Card Refunds All refunds will be placed on the original card used for the purchase. Allow one to two months for the credit to appear on your statement. Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes: your name address phone number email address credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. Resale Goods purchased from suprafly.com may not be used for resale. Complaints We strive to provide the very best service and make sure this site is working well and all information kept up-to-date. If you have any complaints or see anything that you know to be incorrect please email us so that we can correct it. We will acknowledge your complaint within 5 working days and inform you of how we will intend to resolve the dispute. Contact Details For returns, questions and comments please contact customer services. E-mail: mail@supra-fly.com Telephone: 020 7243 2354 Between the hours of 11.00am and 6.00pm, Monday to Saturday (answering service available 24 hours.) Address: Supra-Fly 253 Portobello Road London W11 1LR Telephone: 020 7243 2354 Fax: 020 7243 2570 web site address: www.suprafly.co.uk E-mail: mail@suprafly.com Customer Information Policy Supra-Fly.com collects customer information in an effort to improve customers shopping experience with Supra-Fly.com. It recognises that it must retain and use customer information responsibly. We may use customer information for marketing and promotional purposes. We do not currently sell SupraFly.com customer information to any outside company or third party. Protecting your order information is a priority for Supra-Fly.com so we make every effort to protect your order online by using a secure sockets layer technology. SSL encrypts your order online to avoid any decoding of that information of anyone other than Supra-Fly.com online. To check the security of your connection look at the left hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock then, depending upon your browser, SSL is active. You can also double check by looking at the URL line of your browser - while accessing a secure server the first characters of the address will change from HTTP to HTTPS. Some versions of browsers and some firewalls do not permit communications through secure servers. In that case you will be unable to connect to the server so you will not have to worry about mistakenly placing an order through an unsecured connection.